Records and Complaints Information
You have the right to request access to and/or a copy of your health care records maintained by this practice, subject to applicable federal and Texas law.
To request a Release of Information form (ROI), please email Aubrey. She will follow up with instructions for completing your authorization privately. Please do not include records or sensitive health information in your email.
Consumer Complaints
Contacting the Texas Behavioral Health Executive Council
The Texas Behavioral Health Executive Council (BHEC) regulates professional counselors and other behavioral health professionals in Texas. BHEC investigates and prosecutes professional misconduct within its jurisdiction.
Although not every complaint or disagreement with a licensed professional constitutes professional misconduct, BHEC can provide information regarding its complaint process and how to file a complaint.
Texas Behavioral Health Executive Council (BHEC)
1801 Congress Avenue, Suite 7.300
Austin, Texas 78701
Main Office: (512) 305-7700
Investigations/Complaints: 1-800-821-3205 (24-hour, toll-free)
Filing a Consumer Complaint
If you believe your health information or privacy rights have been violated, or if you wish to file a consumer complaint regarding a matter within the jurisdiction of the Texas Office of the Attorney General, you may contact the Texas Office of the Attorney General, Consumer Protection Division.
Consumer Protection Hotline: (800) 621-0508
Texas Office of the Attorney General — File a Consumer Complaint
Please be aware that complaints submitted to the Texas Office of the Attorney General may be subject to public disclosure under Texas law. Do not include sensitive personal information that is not requested as part of the complaint process.
This information is provided to clients in accordance with Texas Health & Safety Code §181.105.